At Flooring Dubai, we strive our level best to ensure the most satisfactory and pleasant experience for our valuable customers. However, there could be circumstances or outcomes over which we do not have any control. Still, we try hard to deal with/eradicate those problems as early as possible.
We Are Dedicated About:
- Timely and keenly responding to all kinds of complaints that have been made
- Clear explanation of the rectifying/problem-resolving steps
How To Make A Complaint
In the unfortunate circumstances where our customers come across any sort of issue and need to make themselves heard, they should follow these steps:
- Email us via an email describing the problem and containing the order number at info@flooringdubai.com. Please keep the message clear and concise, and you can also include any photos or videos that indicate the faulty product or service.
- Our customer care representatives shall create a case for your complaint and will contact you for discussion and problem investigation purposes.
Other than this, customers can:
- Call us at tel:+971506379229 and discuss their problem(s) directly with the customer care representative.
- After receiving a complaint, we strive to rectify the situation within 2 to 3 business days. Please keep in mind that the investigation process can take a while occasionally. However, we ensure that we update our customers with the latest status of their complaint processing.
We welcome all your concerns, queries, and complaints and are passionate about delivering the best experience to you in every way possible.